FAQs Archive - Page 3 of 7 - Growth Partners Media

Q: How do I receive my reports?

When you submit your order for the first time, you automatically create an account with our order management portal. This portal allows you to access your order(s) through a simple online dashboard. Within your order page, you can view the current status, recent updates, and all historical email communication between us -- all in one place! Your monthly reports (PDF and tracker sheet link) are emailed across to you through our portal. This way, your report updates automatically append to your order page (as well as being emailed to you) for easy access at your convenience.

Q: How do you handle reporting?

Our reporting system is simple but effective. We use Google Sheets and PDF reports to send your monthly project updates. Both of these are useful and serve a specific purpose. The sheet trackers provide live, 24/7 visibility over your campaigns. These sheets are automatically updated from our master spreadsheets as we land links for your campaign(s) in real-time. They're well structured and provide easy sorting for links between billing periods too. Our PDF reports are a lot easier on the eye than spreadsheets. They present your project data in a visually appealing way, making them ideal for internal marketing meetings, passing on to your team members...etc. As with any PDF, they're easy to store, download and copy for various use-cases.

Q: Do payments come out automatically?

Yes, they do! Our services work on a recurring subscription model. In some cases, we will pause your renewal on our side. For example, if there was a delay in getting your order to you for any reason. In this case, we'll let you know we've paused your subscription and give you a heads up on the renewal date after we've sent out your report. Typically this will be around 3 working days after we've fulfilled your services for a given monthly billing period.

Q: What if I want to cancel?

We don't believe in locking in clients to contracts and commitment periods. Though the majority of our clients stick with us for at least 6 months. If you aren't happy with the service we're providing, you can cancel anytime!

Q: How do the payments work?

We use Stripe integrated with our order management portal called SPP. This allows us to combine your project data and payment details in one simple form. Stripe is one of the most secure and well-known payment processing systems. We accept all major credit and debit cards. After each successful payment, you will receive an email receipt with a PDF invoice attached to your designated email.

Q: How do I keep track of my orders?

We send you a spreadsheet and a PDF report once a month detailing the links we've built for you. This will be emailed to you and can also be accessed from your portal. Your portal is your single source of truth to check your order history, active subscriptions, invoices and more.